PRIVACY POLICY

This privacy policy applies to personal information collected by Jet Info Sàrl on its jet-info.com website.

​

By listening to our users, we understand your concerns about online security and confidentiality. We have established a set of privacy policies to ensure that your personal information is managed in a secure, respectful and responsible manner. Our privacy policy describes the types of personal information we collect about our users, how we use that information, the measures we take to protect it, the choices you have regarding the use of your personal information and how you can contact us about our privacy rules.

​

Legal information about the company
 

Company: Jet Info Sàrl
Address: Rue de Lausanne 63 - CH 1202 Geneva
VAT number : CHE-108.518.637
Company number : CH-660.1.913.996-5

​

What information do we collect ?

We use many methods to collect information to make your experience as efficient and enjoyable as possible. We may obtain personal information about you from a variety of sources, including when you communicate with us. We also collect certain information by automated means, using technologies such as cookies.

​

Information you provide and how we use it.

You may choose to provide personal information to us, for example, when you :

 

• Request information about our services

• Visit our website

• Contact our call centre or technical customer service

• Provide comments or suggestions

​

​

Types of information you provide

The types of information you provide to us include:

• Contact information such as name, postal address, telephone numbers, e-mail, company name

​

How we may use the information you provide ?

We may use the information you provide to :

• Assist you with customer service communications

• Administer online forms and other website functionality

• Operate, evaluate and improve our business (including developing new services, managing our communications, product analysis, data analytics and performing certain accounting, audit or other internal functions)

• To comply with applicable legal requirements, relevant industry standards and our policies

• Protect your rights, our legal rights or the legal rights of third parties

​

 

We may supplement the information listed above with information that is collected automatically when you visit our website.

​

E-mails

We may use your e-mail address to contact you regarding your activity on our website (for example, registering for a training course, sending us the error report or the contact form).

​

Telephone contact

If you provide us with your telephone number, you may then receive a telephone call from us for service communications, for example, to obtain more information about an error report or a training request. If you call our technical or sales department, we may ask you for personally identifying information, relevant to your request, in order to better assist you. We may retain this information to help meet your future needs.

​

Information collected by automated means and how we use it.

In order to improve our websites and make your online experience more pleasant, we collect certain information by automated means, using cookies and other technologies.

​

Cookies, web server logs and invisible pixels

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive when you browse our websites. We use cookies to tell us who you are, to tailor our services to your personal interests, to estimate the number of visitors to our websites, to track page visits within our websites and/or to analyse customer visiting patterns. Cookies do not contain any information about you. Most web browsers automatically accept cookies and are used to make your online visit easier and faster. Cookies are required to browse our websites.

​

As well as obtaining information through cookies, our web servers may record details such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your device is located. Web server activity logs may also record information such as the address of the web page that links you to our site and the IP address of the device you are using to connect to the Internet.

​

To monitor which web servers collect this information, we may place "invisible pixels" (also known as "web beacons" or "clear gifs"), which are small graphic images on our websites, to gather knowledge about their use.

​

Third-party web analytics services

We may use third-party analytics services on our websites, such as Google Analytics. The providers who administer these services use technologies such as cookies, web server activity logs and web beacons to help us analyse how visitors use the site. The information collected in this way (including the IP address) is disclosed to these service providers, who use the information to evaluate the use of the site. To disable the Google Analytics cookie and any other third party web analytics, some browsers indicate when a cookie is being sent and allow you to refuse them.

​

How we may use information collected by automated means ?

We may use the information we collect through automated means on our websites for market research, data analysis and system administration purposes to determine whether you have visited the site before or are visiting for the first time. We are bound by legal obligations, policies and procedures, including compliance with relevant industry standards. We may combine information collected by automated means with other information collected with you. This information may be used to improve our websites, to personalise your online experience, to target our communication, to determine the effectiveness of our advertising and for other internal business purposes. We may also use information in other ways for which specific information is provided at the time of collection.

​

How do we share your information

We do not sell or disclose the personal information we collect about you, except for the uses described above. We may share your personal information with authorised third party service providers.

​

Some service providers process your personal information on our behalf in accordance with our instructions. We do not authorize these service providers to use or disclose the information collected, except as necessary to perform services on our behalf or to comply with legal requirements. Web hosting service providers are an example.

​

• By law

In some cases, we may disclose information about you if we are required to do so by law or legal process, to law enforcement or other government officials, or when we believe that disclosure is necessary or appropriate to prevent physical harm to persons or financial loss, or in connection with the investigation of suspected or actual fraudulent or illegal activity.

In all cases, personal data may not be used in a manner contrary to the Federal Data Protection Act: http://www.admin.ch/opc/fr/classified-compilation/19920153/index.html 

​

How can you control the use of your information?

We provide you with extensive information about the personal information we collect, how we use that information and how we communicate with you. To update your preferences, ask us to remove your personal data from our mailing lists or make any other request, please contact us as set out below.

​

Account management

You can contact us during normal working hours to examine, modify or delete certain personal information. Simply call our Customer Service on +41 22 735 33 92

​

How do we protect your information

The protection and security of your personal information is important to us. We maintain appropriate technical, administrative and physical procedures and facilities to protect the personal information you provide against accidental destruction, unlawful or unauthorized use, loss, alteration, access, disclosure or unsolicited use. When you enter personal information on our websites, we use Secure Sockets Layer (SSL) technology to encrypt your information. You can check in the URL field of your browser to ensure that the first characters of the address change from "http" to "https".

We follow industry practices to protect your personal information from unauthorised access, but no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. In addition, you should note that e-mail is not encrypted and is not a secure means of transmitting sensitive information such as credit card numbers or passwords.
 

Modifications to the privacy statement

We reserve the right to change, modify or amend this Privacy Policy and our security practices at any time without notice. We will post a notice on our websites to notify you of any significant changes to our privacy and security policy. We encourage you to periodically review our Privacy and Security Policy.​

​

How to contact us

Our customers are our priority. If you have any concerns or questions, please contact us:

 

• By sending us an e-mail to info@jet-info.com

• By writing to Jet Info Sàrl - Rue de Lausanne 63, CH-1202 Geneva

• By calling us on +41 22 735 33 92
   

Conflicts 

We aim to make our privacy practices easy to understand. Some browsers use "privacy enhancing" technology to translate our privacy policy into a computer-readable format. The technology then requires that the computer-readable format be translated back into a user-readable format. This translation is often referred to as a "policy summary". It is possible that, as a result of these translations, the summary of the policy may become unintentionally inconsistent with the confidentiality policy on which it is based. You should therefore bear in mind that our Privacy Policy is the most accurate and definitive description of our practices.

​

 

The place of jurisdiction is Geneva, Switzerland.